OneLimo Privacy Policy

This Privacy Policy explains how Bosgo Transportation LLC, doing business as OneLimo ("OneLimo," "we," "us"), handles information in two places:

• the public OneLimo website at www.onelimo.app, including the waitlist; and
• OneLimo AI, the phone and chat assistant that answers on behalf of the chauffeur companies that use OneLimo (see Section 3).

The authenticated OneLimo products (OneLimo Operations, OneLimo Booking, the Operator App, and Coachman) are in early access. Their in-product notices cover the data those products collect from the companies and passengers who sign up for them.

For privacy questions or requests, email support@onelimo.app.

1. Who We Are

OneLimo is operated by Bosgo Transportation LLC, a United States company. This website is intended for business audiences—operators of limousine and chauffeur companies—and for adults 18 and older. OneLimo AI speaks with the customers of those companies; it is intended for adults 18 and older.

2. Information We Collect on the Website

Waitlist submissions. If you join the waitlist, we collect the email address you submit, a label indicating where on the site the form appeared (for example, the top of the homepage, the pricing section, or the footer), and, if you arrived from a pricing plan, the plan you expressed interest in. We do not ask for or collect your name, phone number, address, or payment information on this website.

Website analytics. We use Vercel Web Analytics to understand aggregate website activity: visited page paths, referrers, country, and device, browser, and operating system information. This analytics service is cookieless and does not use persistent identifiers to track you across websites. Before analytics data is sent, we remove URL query strings and fragments and block private routes. Our custom analytics events record only predefined, non-identifying values (for example, which section of the page a form was submitted from)—never names, email addresses, or free-text input. We also use Vercel Speed Insights to measure page performance.

Security and abuse prevention. When you submit the waitlist form, your IP address is used momentarily in server memory to rate-limit abusive traffic. It is not written to our logs or stored in any database. Our server logs for the waitlist endpoint record only a request identifier, the outcome, a status code, and timing—not your email address or IP address.

Correspondence. If you email us, we receive your email address and the contents of your message.

3. OneLimo AI: The Phone and Chat Assistant

What it is

OneLimo AI is an automated assistant that a chauffeur company can turn on to answer its phone line and its website chat. It introduces itself with the name the company chose (for example, "Sophia with Bosgo Transportation"). It can answer questions about the company, price a trip using the company's own rate sheet, create a quote, send a secure payment link, look up an existing reservation, and hand the conversation to a person at the company. You may reach it by calling the company's published number, by using the chat on the company's website or hosted booking page, or through the "Ask" screen in the Coachman passenger app.

You are speaking with software, not a person. If you would rather speak with someone at the company, say so or ask for a transfer at any time.

Our role

When you talk to OneLimo AI, the chauffeur company you contacted is the business you are dealing with. It decides that the assistant answers for it, what the assistant knows about the company, and how trips are priced. OneLimo operates the assistant as that company's service provider (a "processor" under European law) and does not use your conversation for any purpose of its own beyond running, securing, and billing the service. The company can read the summary and transcript of your conversation in its OneLimo account and is responsible for the way it uses them.

Information the assistant collects

• Phone and caller information — the number you call from, the number you dialed, and call timing. On chat, a session identifier and the page or app the chat started from. If you use the Coachman app, your Coachman account identity.
• What you say — on a call, your words are transcribed in real time; on chat, the messages you type. This includes anything you choose to share: your name, email address, mobile number, pickup and drop-off addresses, dates and times, passenger counts, luggage, flight numbers, special requests, and a reservation confirmation code if you ask about an existing booking.
• Quotes — the trip details, vehicle choice, and price produced from the company's rate sheet, plus the confirmation code and payment-link status for any quote you accept.
• Text-message consent — if you ask for the payment link by text, the assistant asks for permission first and records that you gave it.

The assistant never asks for and must never be given card numbers, security codes, or bank details. Payment happens only through the secure link, on a page operated with Stripe, and card data never passes through the assistant.

How the assistant uses information

• to answer your questions using the knowledge the company has provided (its business details, service area, policies, and, if it chose to, the contents of its public website);
• to price and quote your trip, including turning the addresses you give into a route and distance;
• to send your quote and payment link by email and, with your consent, by text message;
• to recognize a returning caller by phone number and to find an existing reservation when you provide its confirmation code;
• to transfer the call or take a message when you ask for a person or when the company's after-hours rules apply;
• to give the company a summary and transcript of the conversation;
• to count call minutes and chat messages for billing the company, to detect abuse, and to keep the service reliable.

Service providers that support OneLimo AI

• Retell AI, Inc. runs the voice and chat conversation, including real-time speech recognition, the language model that generates replies, and text-to-speech. Retell processes the audio and text of your conversation to do this.
• Twilio Inc. provides the phone numbers the assistant answers on and delivers the text messages that carry your payment link.
• Mapbox, Inc. converts the addresses you give into locations and driving routes so the trip can be priced.
• Stripe, Inc. processes the payment when you open the payment link. Card details are entered on Stripe-secured pages, not with the assistant.
• Supabase, Inc. hosts the database where conversation records, quotes, and reservations are stored, and Vercel Inc. hosts the software that runs the assistant.
• Resend, Inc. delivers the emails that carry your quote and payment link.

How long we keep it

• Transcripts of calls and chats are deleted 90 days after the conversation ends. A short summary and the outcome (for example, "quote created") remain with the company's records.
• Call audio is not stored by OneLimo. Retell processes the audio to produce the transcript; we do not keep a recording.
• Text-message content is removed from our delivery records 30 days after sending; a record that a message was sent, and its delivery status, remains.
• Chat sessions are deleted 2 days after they end.
• Quotes and reservations you create are kept by the company as part of its business records, under the same rules as a booking made through its website.

Your choices with OneLimo AI

• Ask for a person at any time; the assistant will transfer you or take a message according to the company's settings.
• Do not share card details, passwords, or anything you would not want in a transcript.
• To stop text messages, reply STOP to any message. Reply HELP for help. Message and data rates may apply.

Text messages (SMS program). When you ask a company that uses OneLimo for a quote, you can choose to receive texts about your request and your reservation. You opt in by checking an unchecked box on the booking form, or by saying yes when the assistant asks on a call, after we tell you what you will receive. Messages come from Bosgo Transportation LLC (doing business as OneLimo) on behalf of the company you contacted and are sent from a number registered for that purpose. Messages are transactional: your quote and payment link, booking confirmation, and trip updates such as a change to your pickup time or your chauffeur being on the way. Message frequency varies with your bookings. Message and data rates may apply. Consent to receive texts is not a condition of purchase. Reply STOP at any time to stop receiving texts and HELP for help, or email support@onelimo.app. Carriers are not liable for delayed or undelivered messages. Mobile phone numbers and text-message opt-in consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We share your number only with Twilio Inc., which delivers the message, and with the company you asked for a quote.

• To access, correct, or delete information from a conversation, contact the company you spoke with, or email us at support@onelimo.app and we will coordinate with the company.

4. What We Do Not Do

• We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• We do not use conversations with OneLimo AI to train artificial-intelligence models, and we do not permit our providers to do so.
• We do not use advertising networks, tracking pixels, or third-party tracking cookies on this website.
• We do not set cookies or use local storage in our own website code.
• We do not collect payment information on this website or through the assistant.

5. How We Use Information

We use the information described above to:

• send you the launch and product updates you requested when joining the waitlist;
• understand interest in OneLimo and its plans;
• answer, quote, and book trips on behalf of the chauffeur companies that use OneLimo AI, as described in Section 3;
• measure and improve how the website and the assistant perform;
• protect the website, the waitlist, and the assistant from abuse; and
• respond when you contact us.

6. Service Providers

For the website, we share information only with the service providers that operate it on our behalf:

• Vercel Inc. hosts the website and provides its content delivery, web analytics, and performance measurement.
• Loops, Inc. receives waitlist submissions (your email address, the form location label, and plan interest) and delivers the product communications you requested.

The providers that support OneLimo AI are listed in Section 3. All of these providers process information for us under their own security and privacy commitments and under agreements that restrict their use of it to providing their service to us. We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transaction such as a merger or acquisition, in which case this policy will continue to apply to previously collected information.

7. Data Retention

We retain waitlist information while it remains reasonably necessary to deliver the communications you requested and to understand launch interest, or until you unsubscribe or ask us to delete it. Aggregate analytics data contains no personal identifiers. Correspondence is retained as long as needed to resolve your request and maintain a record of it. OneLimo AI retention periods are listed in Section 3.

8. Security

The website and the assistant are served over HTTPS/TLS. Conversation records are stored in an access-controlled database that only the company you spoke with, and OneLimo staff with an operational need, can read. We collect minimal personal information by design, and what we do collect is processed by established providers with their own security programs. No method of transmission or storage is completely secure, but if we learn of a breach affecting your personal information we will notify you as required by applicable law.

9. Your Choices

• You can browse every public page without joining the waitlist.
• Every marketing email we send includes an unsubscribe link.
• You can email support@onelimo.app at any time to access, correct, or delete the information we hold about you.
• Browser and network privacy controls can block our analytics without affecting core site functionality.
• Your choices with OneLimo AI are listed in Section 3.

10. If You Are a California Resident

This section supplements the rest of this policy and applies to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

In the preceding 12 months we have collected these categories of personal information:

• Identifiers — the email address you submit to the waitlist; an IP address used transiently for rate limiting and never stored; and, through OneLimo AI, your phone number, name, and email address when you provide them. Source: you, and your device. Disclosed to: our email, telephony, hosting, and conversation providers as needed to provide the service, and to the chauffeur company you contacted. Purpose: delivering requested communications, answering and quoting trips, and protecting the service.
• Commercial information — through OneLimo AI, the trips you ask about, quotes created for you, and payment-link status. Source: you. Disclosed to: the chauffeur company you contacted and the providers that store and deliver quotes. Purpose: pricing and booking trips.
• Audio, electronic, or similar information — the transcript of your call or chat with OneLimo AI. Source: you. Disclosed to: our conversation provider and the chauffeur company you contacted. Purpose: answering you and giving the company a record of the conversation. Call audio is not retained by OneLimo.
• Internet or other electronic network activity information — page paths, referrers, and device, browser, and operating system information collected through cookieless analytics. Source: your device. Disclosed to: our hosting and analytics provider. Purpose: understanding aggregate site activity and performance.

Pickup and drop-off addresses you give the assistant are collected as commercial information about the trip; we do not collect precise geolocation from your device. We do not collect other categories of personal information, and we do not collect sensitive personal information as defined by the CCPA.

We do not sell personal information and we do not share personal information for cross-context behavioral advertising, and we have not done so in the preceding 12 months. We have no actual knowledge of selling or sharing the personal information of consumers under 16.

You have the right to know what personal information we collect, use, and disclose; to delete personal information we collected from you; to correct inaccurate personal information; and to not be discriminated against for exercising these rights. Because we operate exclusively online, you can exercise these rights by emailing support@onelimo.app. We will verify your request by confirming control of the email address or phone number associated with the information. For information collected through OneLimo AI on behalf of a chauffeur company, we will forward your request to that company and assist it in responding. An authorized agent may submit a request on your behalf with proof of your written authorization.

We retain each category of personal information under the criteria described in Sections 3 and 7.

11. If You Are in the EU, EEA, UK, or Switzerland

For the website, Bosgo Transportation LLC is the controller of the personal data described in this policy. For OneLimo AI, the chauffeur company you contacted is the controller and Bosgo Transportation LLC is its processor. We process personal data on these legal bases:

• Consent — sending you waitlist and product communications after you submit the form, and sending you text messages after you agree to receive them. You can withdraw consent at any time using the unsubscribe link in any email, by replying STOP to a text, or by contacting us; withdrawal does not affect processing that occurred before it.
• Performance of a contract — pricing, quoting, and booking a trip you asked the assistant for, on behalf of the chauffeur company.
• Legitimate interests — operating and securing the website and the assistant, preventing abuse, and measuring aggregate activity with cookieless analytics that does not profile you or track you across sites.

You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection (including objection to direct marketing, which we will always honor). The assistant produces quotes from the company's published rates; it does not make automated decisions about you that produce legal or similarly significant effects. To exercise any right, email support@onelimo.app. You also have the right to lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner's Office).

Our service providers process data in the United States. Where personal data is transferred from the EU, EEA, UK, or Switzerland, our providers rely on recognized transfer safeguards, including Standard Contractual Clauses and, where applicable, the EU–U.S. Data Privacy Framework.

12. Other Jurisdictions

If the law of your jurisdiction grants you rights to access, correct, or delete personal information, you can exercise them by emailing support@onelimo.app, and we will honor them as required by that law.

13. Children

This website and OneLimo AI are intended for business audiences and users 18 and older. We do not knowingly collect personal information from children under 16. If you believe a child has submitted personal information to us, contact us and we will delete it.

14. Changes to This Policy

We may update this policy when the website, the assistant, or their providers change. The effective date above identifies the current version. If we make material changes, we will post the updated policy on this page with a new effective date.

15. Contact Us

Bosgo Transportation LLC (doing business as OneLimo) Email: support@onelimo.app